Privacy Policy

Chief of Homes International Limited (“COH”, “the Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, process, use and protect your personal data when you use cohosaka.com (the “Website”), submit an enquiry form, or contact us via LINE, WhatsApp, WeChat, telephone or email.

This Website is operated by Chief of Homes International Limited.

Last updated: 22 September 2026

1. Personal Data We May Collect

When you browse the Website, submit a form or contact us, we may collect the following types of personal data.

1.1 Basic and Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • LINE ID

  • WhatsApp telephone number

  • WeChat ID

  • Your preferred method of contact

1.2 Property, Accommodation and Enquiry Information

Depending on the type of service you enquire about, we may collect:

  • The city or area where the property is located, property name or address

  • Property type, room layout, floor area and current status

  • Handover, leasing, management or operational status

  • Expected move-in or check-in date, length of stay and number of occupants

  • Purpose of stay and preferred area or room type

  • Workplace, place of study or other main activity locations relevant to accommodation arrangements

  • Matters relating to property management, accommodation, leasing or operations that you wish to enquire about

  • Other information you voluntarily provide through forms, messages, telephone calls or subsequent discussions

1.3 Order and Transaction Information

If you purchase OKINI Short Stay Vouchers, Multi-Night Stay Vouchers or other products or services through the Website, including its online store functions, we may collect:

  • Order number, purchased plan and transaction amount

  • Billing name and billing address

  • Information required for issuing invoices or receipts

  • Payment status, such as successful payment, failed payment or refund

  • Check-in date and other booking-related information

If you pay by credit card, the relevant payment information will be processed through payment functions provided by the third-party payment service provider Stripe. Stripe will process payment information in accordance with its own privacy policy and applicable terms.

1.4 Website Usage Data

When you browse the Website, the Website or relevant technical service providers may automatically collect:

  • IP address

  • Device and browser type

  • Operating system

  • Browsing time

  • Pages viewed

  • Referring page or source before entering the Website

  • Click and interaction records

  • Data generated through cookies or similar technologies

We collect personal data only to the extent reasonably appropriate for the relevant purpose and seek to avoid collecting data beyond what is necessary.

2. Purposes for Using Personal Data

We may process and use your personal data for the following purposes:

  1. To receive and respond to your enquiries.

  2. To understand your property status, ownership objectives and management needs.

  3. To provide preliminary analysis and guidance regarding property management, leasing and operations.

  4. To understand your accommodation needs, including expected check-in date, length of stay, number of occupants, preferred area, room type and main activity locations.

  5. To provide accommodation plans, property information, quotations, bookings and move-in or stay arrangements.

  6. To arrange telephone calls, online meetings, in-person meetings or other follow-up communications.

  7. To contact you through LINE, WhatsApp, WeChat, telephone, email or other methods selected by you.

  8. To provide service information, quotations, contracts or other related documents.

  9. To process orders, collect payments, issue invoices or receipts, and arrange bookings for plans purchased through the Website.

  10. To follow up on property management, accommodation arrangements, operations and customer service matters.

  11. To improve the Website, enquiry procedures and our services.

  12. To analyse Website traffic and usage.

  13. To maintain Website security and prevent spam, fraud or unauthorised access.

  14. To comply with lawful requests from courts, government bodies, regulators or other competent authorities.

We will not use your personal data for a new purpose unrelated to the original purpose of collection unless we have obtained the appropriate consent or have another lawful basis to do so.

3. Whether Providing Personal Data Is Mandatory

You may choose whether to provide personal data.

However, information marked as mandatory on our enquiry forms is basic information required for us to respond to your enquiry, understand your needs and arrange follow-up communication. If you do not provide the required information, we may be unable to respond to or process your enquiry.

LINE ID, WhatsApp telephone number and WeChat ID are only required if you choose the relevant communication method.

4. Communication Methods, Online Payments and Third-Party Services

If you choose to contact us through LINE, WhatsApp or WeChat, the account information, telephone number, message content and other related information you provide may also be processed by the relevant communication platform.

If you purchase OKINI Short Stay Vouchers, Multi-Night Stay Vouchers or other products or services through the Website and pay by credit card, the relevant payment information will be processed through payment functions provided by the third-party payment service provider Stripe. Stripe may process relevant payment and transaction information in accordance with its own privacy policy and terms of use.

Information may also be subject to the privacy policies and terms of use of the relevant third-party platforms, including communication platforms and payment service providers. We cannot control data processing independently carried out by such third parties.

Unless we specifically request otherwise for booking, move-in arrangements, identity verification or legal requirements, please avoid sending sensitive or confidential information through general enquiry forms or instant messaging platforms, including:

  • Full credit card details

  • Online banking account details or passwords

  • Full copies of identity documents

  • Full copies of passports

  • Personal account passwords

  • Other confidential information unrelated to your enquiry

Where documents of this nature are genuinely required for service delivery or legal reasons, we will separately advise you of the appropriate method of submission.

5. Recipients and Persons Handling Personal Data

To operate the Website, handle your enquiries and provide related services, we may provide your personal data, where necessary, to:

  • Our personnel responsible for enquiries and customer service

  • Local service companies and teams in Japan assisting with property management, accommodation, bookings and operations

  • Website hosting and information technology service providers

  • Form, email and customer management system providers

  • Communication platforms selected by you, including LINE, WhatsApp and WeChat

  • Third-party payment service providers such as Stripe, where you make payments through the Website

  • Website analytics, cookie management and website security service providers

  • Courts, government bodies, regulators or other competent authorities legally entitled to request such information

We do not sell, rent or otherwise trade your personal data.

For service providers engaged by us to process personal data, we will, to the extent reasonably practicable, require them to process such data only within the scope necessary to provide the relevant services and to implement appropriate data protection measures.

Independent third-party platforms such as LINE, WhatsApp, WeChat and Stripe may process data in accordance with their own privacy policies and terms of use.

6. Locations Where Personal Data May Be Processed

As our business involves both Hong Kong and Japan, your personal data may be handled by relevant personnel or service companies in Hong Kong and Japan.

In addition, servers or data processing facilities used by our hosting, email, analytics, communication and payment service providers may be located in countries or regions outside Hong Kong and Japan.

Data protection standards may differ between countries and regions. We will comply with applicable laws and, where reasonably practicable, take appropriate measures to protect your personal data.

7. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including:

  • The period required to handle and follow up on enquiries

  • The period required to provide property management, accommodation or related services

  • The period required to process orders, payments and subsequent customer service

  • The period required to fulfil contractual, accounting, legal or regulatory obligations

  • A reasonable period required to deal with complaints, disputes or legal liabilities

When personal data is no longer required, we will, where reasonably practicable, delete or anonymise it.

If continued retention is required for legal, accounting, contractual, regulatory or dispute-resolution purposes, we will retain the relevant data only for as long as such need continues.

8. Cookies and Website Analytics

The Website may use cookies or similar technologies for the following purposes:

  • To maintain the proper operation of the Website

  • To store Website preferences

  • To support the proper operation of the online shopping cart and checkout process

  • To measure Website marketing and advertising performance, including Google Ads and online purchase conversions

  • To analyse Website traffic and usage

  • To improve page content and user experience

  • To maintain Website security

You may restrict or delete cookies through your browser settings. Disabling certain cookies may affect the proper operation of some Website functions, including the online shopping cart and checkout functions.

If the Website provides a cookie settings tool, you may also use that tool to manage your preferences.

9. Links to Third-Party Websites

The Website may contain links to third-party websites, maps, social media platforms, booking platforms or communication platforms.

These third-party websites and services are operated by their respective operators and are subject to their own privacy policies. We cannot control how third parties collect, process or use data they obtain independently.

We recommend that you review the relevant privacy policies and terms of use before using such websites or services.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss

  • Disclosure

  • Alteration

  • Destruction

  • Improper use

Such measures may include account access controls, system security settings, data backups, service provider management and internal personnel management.

However, internet transmission, email and third-party communication platforms cannot be guaranteed to be completely secure. Please therefore avoid submitting sensitive or confidential information that is not necessary for your enquiry or service arrangements.

11. Your Rights in Relation to Personal Data

Depending on applicable law, you may have rights to access and correct your personal data, withdraw relevant consent, and stop receiving direct marketing communications.

You may also request deletion, restriction of use or other measures relating to the processing of your personal data. We will handle such requests in accordance with applicable law, data retention requirements and the actual circumstances.

To protect your personal data, we may ask you to provide information reasonably necessary to verify the identity of the person making the request.

12. Marketing and Promotional Information

We will not automatically add you to a marketing or promotional mailing list merely because you submit a general enquiry, accommodation enquiry, property-related form or complete a purchase.

If you separately consent to receive marketing and promotional information, we may use your name and contact details to provide information relating to:

  • COH property management, leasing and related services

  • OKINI Long Stay accommodation and medium- to long-term stay services in Osaka

  • Events, seminars, promotions, offers or updates relating to the above services

You may request at any time, free of charge, to stop receiving marketing or promotional information.

Stopping marketing or promotional communications will not affect necessary communications relating to your existing enquiries, orders, bookings or services.

13. Changes to This Privacy Policy

We may update this Privacy Policy in response to changes in Website functions, service content, technologies used or the way personal data is processed.

The updated version will be published on this page together with the date of the latest update.

14. Contact Us

If you have any questions regarding this Privacy Policy or the way we handle personal data, or if you wish to make a request regarding access, correction, deletion or other matters relating to your personal data, please contact us using the details below:

Data Protection Contact
Chief of Homes International Limited
Email: info@cohosaka.com
Postal address: 8/F, 88 Gloucester Road, Wan Chai, Hong Kong